Terms of Service

Last updated: 6 May 2026

1. About these terms

These terms govern your use of Old Friend's online store at oldfriendpet.com. By placing an order, you agree to these terms.

2. Who we are

Old Friend is operated by [Your Company Name]. Full company details are in our Impressum.

3. Orders and contracts

When you place an order, you make us an offer. The contract is formed when we send you an order confirmation email.

4. Pricing

All prices are in EUR and include German VAT (19%). Shipping costs are added at checkout.

5. Payment

We accept major credit cards, PayPal, Klarna, SEPA, Apple Pay, and Google Pay. Payment is taken at the time of order.

6. Shipping

Details on shipping are in our Shipping page.

7. Right of withdrawal (Widerrufsrecht)

Under EU consumer law, you have 14 days to withdraw from this contract without giving any reason. Old Friend voluntarily extends this to 30 days.

How to exercise your right of withdrawal

Email us at hello@oldfriendpet.com with your order number. We'll send a prepaid return label and refund your full purchase within 5 business days of receiving the return.

8. Warranty (Gewährleistung)

Statutory warranty rights apply. If your product is defective, email us and we'll replace it or refund you.

9. Liability

Our liability for indirect damages is limited to the extent permitted by law.

10. Applicable law

These terms are governed by Estonian law. Disputes will be resolved in the courts of Tallinn, Estonia.

11. Online dispute resolution

The European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr/

⚠️ Action required: Update [Your Company Name] and have a lawyer review before launch.