Privacy Policy

Last updated: 6 May 2026

Who we are

Old Friend ("we", "us", "our") operates this online store. Our contact email is hello@oldfriendpet.com.

What data we collect

We collect the following personal data when you place an order or sign up for our newsletter:

• Name
• Email address
• Shipping address
• Billing address
• Payment information (processed by Stripe and Klarna; we never store full card numbers)
• Order history
• Communications with our support team

How we use it

• To process and ship your orders
• To respond to customer support requests
• To send you order updates and shipping notifications
• To send you our newsletter (only if you opt in)
• To improve our products and customer experience

Who we share it with

We share your data only with the service providers we use to operate Old Friend:

• Shopify (e-commerce platform)
• Stripe and Klarna (payment processing)
• Our shipping carrier (DHL / Hermes / etc.)
• Our email platform (for newsletters and order updates)

We never sell your data to third parties.

Your rights under GDPR

As an EU customer, you have the right to:

• Access the data we hold on you
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Restrict our use of your data
• Receive your data in a portable format
• Object to processing for marketing
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email hello@oldfriendpet.com.

Cookies

We use cookies for: site functionality, cart persistence, analytics, and marketing. You can manage your cookie preferences via our cookie banner.

Data retention

We keep your data only as long as needed to fulfill the purposes described above, or as required by law (e.g., tax records: 10 years under German law).

Changes to this policy

We'll notify you by email if we make material changes to this policy.

⚠️ Action required: Have a German lawyer review before launching for full GDPR compliance.